FAQs
How do I know a watch is authentic?
Every piece goes through full authentication before it's available in store: the serial number is verified against the manufacturer's registry, and it's reviewed by our team.
Do the watches come with a warranty?
Yes. They carry the manufacturer's warranty where it applies.
Can I put a watch on hold before buying it?
Yes, come into either of our stores (Bondi or the CBD) and we can hold it for you while you confirm.
Do you source specific models you don't have in store?
Yes, we have a contact network to track down specific pieces, including sold-out or hard-to-find models.
Do I need the original box or papers to sell my watch?
Not necessarily. We assess the watch itself, not the packaging.
How long does a valuation take?
It's done the same day, in person, at either of our stores.
How do you work out the price you offer?
We compare it against real-time market data and the watch's actual condition, right in front of you.
Do you offer repairs or servicing?
Yes, we offer technical servicing for luxury watches.
Do you offer financing?
Yes, you can apply online or in store — check out our Financing page for details.
I have another question — how do I contact you?
Message us on Instagram, WhatsApp, or visit either of our stores in Bondi Junction or the CBD.